"The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever" by Michael Bungay Stanier is a practical guide to coaching that emphasizes the importance of asking powerful questions and listening deeply. The author provides a set of seven essential coaching questions that can be used in a variety of coaching situations to help explore goals and achieve results.
"The Gifts of Imperfection: Let Go of Who You Think You're Supposed to Be and Embrace Who You Are" is a self-help book written by Brené Brown. The book explores the topic of self-acceptance and the importance of embracing imperfection in order to live a more authentic and fulfilling life.
In "Lean In: Women, Work, and the Will to Lead," Sheryl Sandberg, the COO of Facebook, offers insights and advice on how women can succeed in the workplace. The book is based on Sandberg's own experiences as a woman in a leadership position and includes research on gender and leadership in the workplace.
Rosalie Maggio’s The Art of Talking to Anyone is a practical guide to mastering verbal communication in both personal and professional settings. The book provides strategies for starting, maintaining, and ending conversations with confidence, making meaningful connections, and handling difficult situations with ease. It is particularly useful for those who want to improve their social skills, enhance their professional relationships, or feel more comfortable engaging with new people.
"Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are" by Zoe Chance is a compelling exploration of the art of persuasion and its integral role in both personal and professional success. As a professor at the Yale School of Management and a distinguished expert in the realms of influence and behavioural economics, Zoe Chance offers readers an insightful and practical guide to harnessing the power of influence without forsaking authenticity or ethical principles.
"The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service" by Jeff Toister is a practical guide for creating a customer-focused culture within an organisation. The book offers a range of tools and techniques for improving communication, setting service expectations, and building a team of customer service champions.