Writing Effective Email: Improving Your Electronic Communication by Nancy Flynn is a comprehensive guidebook that aims to enhance readers' skills in crafting clear, concise, and professional emails. Flynn recognises the growing importance of email communication in today's digital age and provides practical strategies and tips to help readers communicate effectively through this medium.
When Cultures Collide: Leading Across Cultures by Richard Lewis is an insightful and comprehensive book that delves into the complexities of cross-cultural communication and leadership. Drawing upon his extensive experience as a linguist and international business consultant, Lewis provides a framework to understand cultural differences and offers practical strategies for effective leadership in diverse cultural contexts.
Send: Why People Email So Badly and How to Do It Better by David Shipley and Will Schwalbe is a thought-provoking book that explores the common pitfalls and challenges of email communication. The authors shed light on why people often struggle to effectively convey their messages through email and provide practical advice on how to improve this essential form of communication.
"The Art of Crossing Cultures" by Craig Storti is a seminal guide on navigating the complexities of intercultural interactions. The book addresses the challenges and intricacies of living and working in a foreign culture, providing readers with practical strategies for adapting and thriving in new cultural environments. Storti, an expert in intercultural communications, draws on his extensive experience to offer insights that are both enlightening and actionable.
Branding Pays: The Five-Step System to Reinvent Your Personal Brand by Karen Kang is a comprehensive guide that provides readers with a step-by-step framework to reinvent and enhance their personal brand. Kang, a branding expert, shares her expertise and insights to help individuals define their unique value proposition, craft a compelling brand message, and effectively communicate their brand to achieve career success.
Renée Evenson’s Customer Service Training 101 is a practical guide that equips professionals with essential communication and interpersonal skills to enhance customer service interactions. The book focuses on helping employees develop a customer-centric mindset, improve verbal and nonverbal communication, handle difficult situations, and create positive experiences that drive customer satisfaction and loyalty.