Team Genius: The New Science of High-Performing Organisations by Rich Karlgaard and Michael S. Malone is a thought-provoking exploration of the science and psychology behind high-performing teams and organisations. Drawing on extensive research, real-world examples, and engaging anecdotes, the book provides valuable insights into what makes teams truly exceptional and how leaders can foster environments that encourage innovation, collaboration, and excellence.
Overwhelmed: Work, Love, and Play When No One Has the Time by Brigid Schulte is a thought-provoking exploration of the modern epidemic of overwhelm and its impact on various aspects of our lives. Schulte delves into the challenges individuals face in balancing work, family, and personal time, and offers insights into how we can reclaim our time and create a more fulfilling and balanced life.
"Excel Pivot Tables Recipe Book: A Problem-Solution Approach" by Debra Dalgleish is a comprehensive guide designed to help users master the powerful features of Excel pivot tables through practical, real-world scenarios. The book is structured as a collection of "recipes," each addressing a specific problem or task that users might encounter when working with pivot tables. This approach makes it easy for readers to find and apply solutions to their own pivot table challenges.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a practical guide for customer service professionals to effectively deal with difficult customers. The book provides valuable insights into the underlying causes of customer complaints, as well as scripts for handling challenging customer interactions.
Data Protection: A Practical Guide to UK and EU Law" by Peter Carey and Daniel Cuthbert is a comprehensive guide to understanding and complying with data protection law in the UK and EU. The book provides a detailed overview of the legislation and its key provisions, as well as practical guidance on how to comply with it.
Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer is a compelling book that explores the power of embracing customer complaints and turning them into opportunities to enhance customer loyalty and business success. Baer provides valuable insights, real-world examples, and actionable strategies to help organisations effectively handle customer feedback and create a culture of customer-centricity.