"The Hamster Revolution: How to Manage Your Email Before It Manages You" by Mike Song, Vicki Halsey, and Tim Burress is a practical guide to managing email overload in the workplace. The book offers a step-by-step approach to help readers regain control of their inboxes, become more efficient, and reduce stress.
Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader is a comprehensive guide to understanding and leveraging customer data to drive business success. Fader argues that the traditional approach to customer service, which treats all customers as equal, is outdated and ineffective. Instead, he advocates for a customer-centric approach that focuses on identifying and targeting the most valuable customers to drive revenue growth.
"Influencing Virtual Teams: 17 Tactics That Get Things Done with Your Remote Employees" by Hassan Osman is a practical and insightful guide that delves into the nuances of leading and influencing remote teams effectively. With the rise of remote work, this book offers essential strategies for managers and leaders to navigate the challenges of distance and create a cohesive and productive virtual team environment.
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back, and Tell Everyone They Know by Jeffrey Gitomer is a book that challenges the traditional notion of customer satisfaction and highlights the importance of building customer loyalty. Gitomer argues that customer satisfaction alone is not enough to create long-term success for businesses; instead, organisations should strive to cultivate customer loyalty, which leads to repeat business, positive word-of-mouth, and sustainable growth.
Employee Engagement 2.0: How to Motivate Your Team for High Performance by Kevin Kruse is a comprehensive guide that offers practical strategies for leaders to drive employee engagement and foster a high-performance work culture. Kruse draws from extensive research and interviews with top leaders to provide actionable insights on how to create an environment that motivates employees and maximises their potential.
Personal Branding for Dummies by Susan Chritton is a comprehensive guide that demystifies the concept of personal branding and provides practical advice for individuals looking to develop and enhance their personal brand. The book offers step-by-step instructions, actionable strategies, and real-life examples to help readers understand the importance of personal branding and how to effectively communicate their unique value to the world.