This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
The conversations you have with others play a big part on the outcome, understanding and success of a goal, task or project. This course...
Team members who feel valued perform at their peak. As a leader, we show you how to coach your people and operate at the highest levels....
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Are you focused on taking the next step in your career within your company? Are you feeling anxious for your upcoming interview or...
In this programme we introduce four types of mentoring and cover the essential value they bring to the direct report, the organisation...
Conflict is an inevitable part of any workplace, but when managed effectively, it can lead to innovation, stronger relationships, and...
This 20 minute course equips you with essential skills to nurture enduring connections with people from all walks of life. You'll learn...
This 60-minute module will provide interesting, valuable information and insights into this important topic, relevant to those with...