Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...