Delegate: Learn How to Let Go with Confidence and Get More Done by Kate Keenan is a practical guide that offers insights and strategies for effective delegation. Recognising that many individuals struggle to delegate tasks due to a fear of losing control or a lack of trust in others, Keenan provides step-by-step advice to overcome these barriers and leverage delegation as a tool for increased productivity and personal growth.
In The Advantage: Why Organisational Health Trumps Everything Else in Business, Patrick Lencioni argues that the key to long-term success is not just intelligence, strategy, or innovation, but organisational health—the ability of a company to foster trust, clarity, and alignment among its people. He defines a healthy organisation as one where minimal politics and confusion exist, allowing employees to focus on their work productively. Conflict, in this context, is inevitable, but when managed properly, it can strengthen a team rather than weaken it.
"The One Minute Manager Meets the Monkey" by Kenneth H. Blanchard, William Oncken Jr., and Hal Burrows is a concise and engaging book that offers valuable insights into the art of delegation and time management. Written in a parable format, the book presents a practical and memorable framework for effective delegation that empowers both managers and their teams.
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.
Cybersecurity and Cyberwar: What Everyone Needs to Know" by P.W. Singer and Allan Friedman is a comprehensive guide to understanding the key issues and challenges in cyber security and cyber warfare. The book provides a clear and accessible overview of the history, technology, and policy issues surrounding cyber security.
Kristin Neff’s Self-Compassion: The Proven Power of Being Kind to Yourself is a transformative book that challenges the traditional emphasis on self-esteem and instead advocates for self-compassion as a more effective path to emotional resilience and well-being. Neff, a pioneering researcher on self-compassion, argues that treating ourselves with kindness—especially during times of failure or difficulty—leads to greater happiness, motivation, and inner strength. The book blends scientific research, personal anecdotes, and practical exercises to help readers cultivate self-compassion in their daily lives.