During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...