Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...