Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...