To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...
Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...