"Presence: Bringing Your Boldest Self to Your Biggest Challenges" is a self-help book by social psychologist Amy Cuddy that explores the concept of "presence" and how it can help us overcome self-doubt and perform at our best in high-pressure situations. The book is divided into three parts, each of which focuses on a different aspect of developing presence.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson is a comprehensive guide that equips readers with practical techniques to enhance their customer service skills and deliver exceptional experiences. The book offers actionable strategies, tips, and insights for individuals and teams seeking to improve their customer service performance.
"Sales Management Simplified: The Straight Truth About Getting Exceptional Results from Your Sales Team" by Mike Weinberg is a practical guide to sales management, focusing on the key principles and practices that are essential for success in today's competitive business environment. The author draws on his extensive experience as a sales consultant and trainer to provide a straightforward approach to sales management that emphasizes the importance of setting clear expectations, providing coaching and feedback, and holding salespeople accountable for their performance.
First Impressions: What You Don't Know About How Others See You by Ann Demarais and Valerie White is a fascinating exploration of the psychology behind first impressions and how they shape our interactions with others. The book provides valuable insights and practical techniques for making a positive impact from the moment we meet someone.
Anti-Money Laundering: What You Need to Know by Susan Grossley is a concise and accessible guide that provides readers with a foundational understanding of money laundering and its implications. Geared towards individuals and organisations seeking a clear overview of the topic, Grossley's book offers key insights and practical advice to enhance awareness and compliance with anti-money laundering (AML) regulations.
The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life by Mark Manson is a thought-provoking self-help book that challenges conventional wisdom and offers a refreshing perspective on finding happiness and fulfilment. Through a combination of personal anecdotes, philosophical insights, and practical advice, Manson encourages readers to re-evaluate their priorities, embrace discomfort, and focus on what truly matters.