The Joy of Burnout: How the End of the World Can Be a New Beginning by Dina Glouberman takes a unique and unconventional approach to burnout. Rather than viewing it as a negative or destructive experience, the author presents burnout as an opportunity for personal growth, transformation, and the creation of a more fulfilling life.
Glouberman challenges the traditional narrative surrounding burnout, which often portrays it as a sign of failure or weakness. Instead, she encourages readers to embrace burnout as a catalyst for positive change. She argues that burnout can serve as a wake-up call, signalling that something in our lives is out of alignment and in need of attention.
The Miracle of Mindfulness: An Introduction to the Practice of Meditation by Thich Nhat Hanh is a renowned book that offers readers an insightful and practical guide to mindfulness and meditation. Written by the esteemed Buddhist monk, Thich Nhat Hanh, this book introduces the concept of mindfulness and demonstrates how it can bring about profound transformation and inner peace.
Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.
First Impressions: What You Don't Know About How Others See You by Ann Demarais and Valerie White is a fascinating exploration of the psychology behind first impressions and how they shape our interactions with others. The book provides valuable insights and practical techniques for making a positive impact from the moment we meet someone.
In "How to Design and Deliver Great Training" by Alan Matthews, readers are presented with a comprehensive guide to crafting and delivering impactful training programs. Matthews, an experienced trainer and consultant, shares his wealth of knowledge, offering practical insights and actionable strategies for both novice and seasoned trainers alike.
"The Nordstrom Way to Customer Service Excellence" is a book written by Robert Spector and Patrick D. McCarthy that explores the customer service philosophy and practices of Nordstrom, one of America's most successful retailers. The book provides insights into the Nordstrom approach to customer service, and how it has enabled the company to build a loyal customer base and achieve sustained success.