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Courses - Page 2

57 results - Page 2 of 7

Customer Service Excellence Managing and Meeting  Customers' Expectations module
Customer Operational Excellence

Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

Next Event:
Date
Apr 9, 2025
Time
12:30 PM
Project Management Engaging Stakeholders module
Project Management

Engaging Stakeholders

Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...

Next Event:
Date
Apr 9, 2025
Time
3:30 PM
Customer Service Excellence Influencing Skills module
Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...

Next Event:
Date
Apr 10, 2025
Time
11:00 AM
Compliance Conflict of Interest module
Compliance

Conflict of Interest

This course explores the legal frameworks and ethical principles governing conflicts of interest in various sectors. We examine key...

Next Event:
Date
Apr 10, 2025
Time
3:30 PM
Communication Skills Effective and Active Listening module
Communication Skills

Effective and Active Listening

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...

Next Event:
Date
Apr 15, 2025
Time
2:00 PM
Communication Skills How to Communicate Effectively through Email module
Communication Skills

How to Communicate Effectively through Email

Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...

Next Event:
Date
Apr 16, 2025
Time
9:30 AM
Communication Skills Creating a Good First Impression module
Communication Skills

Creating a Good First Impression

How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...

Next Event:
Date
Apr 16, 2025
Time
5:00 PM
Communication Skills The Gift of Receiving Feedback module
Communication Skills

The Gift of Receiving Feedback

Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...

Next Event:
Date
Apr 17, 2025
Time
12:30 PM
Customer Service Excellence Delivering Customer Service Excellence module
Customer Operational Excellence

Delivering Customer Service Excellence

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...

Next Event:
Date
Apr 17, 2025
Time
3:30 PM