One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
Join this course to gain an overview of recent global Sexual Harassment legislation, with a focus on the latest UK-specific updates....
Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact and simple measures to put...