Mindset: Changing the Way You Think to Fulfil Your Potential by Carol Dweck is a transformative book that explores the power of mindset in shaping our abilities, achievements, and personal growth. Dweck introduces the concept of a growth mindset versus a fixed mindset and demonstrates how adopting a growth mindset can lead to greater fulfilment and success in various areas of life.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a practical guide for customer service professionals to effectively deal with difficult customers. The book provides valuable insights into the underlying causes of customer complaints, as well as scripts for handling challenging customer interactions.
Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back by Karen Leland is a practical guide for customer service professionals looking to improve their customer service skills. The book provides 60 quick, practical tips for handling difficult customers in a variety of situations.
"The Little Red Book of Selling" by Jeffrey Gitomer is a compact yet powerful guide that provides essential principles and strategies for achieving success in sales. Gitomer, a sales expert and motivational speaker, distils his extensive experience into a concise and engaging handbook designed to help sales professionals enhance their skills and achieve greater results.
"Excel Pivot Tables Recipe Book: A Problem-Solution Approach" by Debra Dalgleish is a comprehensive guide designed to help users master the powerful features of Excel pivot tables through practical, real-world scenarios. The book is structured as a collection of "recipes," each addressing a specific problem or task that users might encounter when working with pivot tables. This approach makes it easy for readers to find and apply solutions to their own pivot table challenges.
"High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results" by Mark Hunter is a compelling guide that delves into the art and science of prospecting to enhance sales performance and drive profitability. Published in 2016, Hunter, known as "The Sales Hunter," leverages his extensive experience in sales to provide actionable insights and strategies for sales professionals seeking to optimise their prospecting efforts.