Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson is a comprehensive guide that equips readers with practical techniques to enhance their customer service skills and deliver exceptional experiences. The book offers actionable strategies, tips, and insights for individuals and teams seeking to improve their customer service performance.
"The Leadership Challenge" by James Kouzes and Barry Posner is a classic book on leadership that provides a comprehensive overview of the essential principles of effective leadership. The authors draw on extensive research and real-world examples to illustrate their points and offer practical tips and strategies for putting the principles of the book into practice.
Data Protection: A Practical Guide to UK and EU Law" by Peter Carey and Daniel Cuthbert is a comprehensive guide to understanding and complying with data protection law in the UK and EU. The book provides a detailed overview of the legislation and its key provisions, as well as practical guidance on how to comply with it.
Questions that Sell: The Powerful Process for Discovering What Your Customer Really Wants by Paul Cherry is a comprehensive guide that provides sales professionals with valuable insights and practical techniques for using questions effectively to uncover customers' needs and motivations. Through a strategic questioning process, the book offers a roadmap for engaging customers, building rapport, and generating successful sales outcomes.
Me 2.0: Build a Powerful Brand to Achieve Career Success by Dan Schawbel is a comprehensive guide that offers valuable insights and practical advice on building a personal brand in the digital age. Schawbel, an expert in personal branding and career development, provides readers with a step-by-step approach to leveraging social media, networking, and self-promotion to establish a strong personal brand that aligns with their career goals.
Sweaty Palms: The Neglected Art of Being Interviewed by H. Anthony Medley is a comprehensive guide to preparing for and succeeding in job interviews. The book covers a range of topics, from understanding the interview process to making a positive first impression, and provides practical advice on how to handle nerves, difficult interviewers, and tricky questions.