This 20 minute course equips you with essential skills to nurture enduring connections with people from all walks of life. You'll learn...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...
Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...