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Customer Service Excellence - Page 2

16 results - Page 2 of 2

Customer Service Excellence Managing and Meeting  Customers' Expectations module
Customer Operational Excellence

Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

Next Event:
Date
Jul 29, 2024
Time
3:30 PM
Customer Service Excellence Problem Solving - Effective Approaches module
Customer Strategic Excellence

Problem Solving - Effective Approaches

Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...

Next Event:
Date
Jul 30, 2024
Time
8:00 PM
Customer Service Excellence Effective Customer Meetings module
Customer Delivery Excellence

Effective Customer Meetings

A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...

Next Event:
Date
Aug 8, 2024
Time
2:00 PM
Customer Service Excellence Influencing & Negotiation module
Customer Delivery Excellence

Influencing & Negotiation

Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective negotiation...

Next Event:
Date
Aug 13, 2024
Time
2:00 PM
Customer Service Excellence How to Build Rapport and Trust in Relationships module
Customer Delivery Excellence

How to Build Rapport and Trust in Relationships

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...

Next Event:
Date
Aug 14, 2024
Time
9:30 AM
Customer Service Excellence Stakeholder Management module
Customer Strategic Excellence

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

Next Event:
Date
Sep 5, 2024
Time
12:30 PM
Customer Service Excellence Understanding the Human Buying Psychology module
Customer Strategic Excellence

Understanding the Human Buying Psychology

This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...

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