Conflict is an inevitable part of any workplace, but when managed effectively, it can lead to innovation, stronger relationships, and a more collaborative environment. This course is designed to equip employees with the skills and strategies necessary to turn conflicts into opportunities for growth and improvement.
This course is ideal for any employees who want to enhance their ability to manage and resolve workplace conflicts effectively and positively.
Join us for "Managing Conflict Within the Workplace to a Positive Conclusion" and transform the way you handle conflicts, turning potential challenges into powerful opportunities for success!
Aimed at all levels
Learning Outcome
By the end of this course, you be able to
Identify Types and Causes of Workplace Conflict:
Be able to recognize and categorise different types of workplace conflict (e.g., task, relationship, process) and understand the underlying causes that lead to these conflicts.
To use active listening, empathy, and clear, non-confrontational language to de-escalate conflicts and promote mutual understanding.
Analyse and select appropriate conflict resolution styles:
Learn to assess conflict situations and choose the most effective conflict resolution style (e.g., avoiding, accommodating, competing, compromising, collaborating) based on the specific context.