Effective and Active Listening

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. This session helps you understand how to actively listen to gain information, acquire facts to understand needs, challenges, and build rapport. Listening actively can help you understand how to demonstrate attentiveness and empathy through body language and tone.

3

Objective: 

Understand how to actively listen to gain information, acquire facts to understand needs, challenges, and build rapport.

Agenda: 

• Listening to Understand 
• Impact and the Benefits 
• Understanding the Meaning
• Communication Facts
• Open / Closed Questions