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Customer Operational Excellence

Adapting your Customer Service Skills to a Remote Environment

During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to ensure a consistently high level of customer service excellence.

Objective

Explore ideas of how to adapt your current customer service skills to an increasingly remote world to ensure a consistently high level of customer service excellence. 

Agenda

Communication
Active Listening
Building Rapport and Trust
Continuing Relationships
 

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Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
100%
of Users who said they'd recommend this course.
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