Retail Customer Service - Liverpool BID Company

How to improve customer experience in a retail environment. This course will equip you with the skills to stand out in a customer facing retail environment.

With SEEDL offering a range of client excellence programmes, this course takes inspiration from those and specific skills required to thrive in a customer facing retail environment. This module provides critical ways of working for customer facing colleagues in your retail store. How do we improve our customer experience whilst a customer is in store? How do we deal with customer complaints, that build not destroy long term reputation? How do we stand out as a worthy store to visit making you the destination of choice? This course shows you how.

On Demand

Steps to a Great Service in Retail

This course takes inspiration from those people and specific skills required to thrive in a customer...

60 minutes

On Demand

One Service - Retail

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer...

60 minutes

FAQ's

How do I view the system in my local time?

You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.

Can I access a module after completion?

If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.

How do I access a recording?

If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.

How do I receive my certificates?

They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.

Does the course or module come with accreditation?

Any courses or modules which are CPD accredited are clearly indicated

Why can't I hear the course?

There may be an issue with your choice of speaker, please check your settings in Zoom.

Can I use a tablet or smart phone?

Yes - our courses are designed to be accessed using any mobile device

How can I update my password?

On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you're done!