Language

Customer Delivery Excellence

Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you are thinking about them, by solving their problems and communicating in simple, thoughtful ways. 

Objective: 

To appreciate the client’s perspective. Acknowledge the impact Service has to Brand Loyalty. Takeaway practical hints and tips to Build Relationships with your Clients.  

Agenda: 

  • The Client Journey 
  • Creating Long Lasting Loyalty
  • Skills: Hints and Tips

Events

You must be logged in to access these events

Register Now

There are no upcoming events at this time.

If you would like to be notified when an event becomes available, please click notify me below.

Notify Me

Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
100%
of Users who said they'd recommend this course.
On Demand
You must be logged in to access this.
Register Today
in order to access events you must sign up for a SEEDL Account
Register Now