Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that might be standing in the way of your own success? This session will help you understand what clients are expecting from their service rep and how we can go above and beyond to improve the relationships with our clients and deliver Client Excellence.

Objective

Explore how we can improve our customer relationships by meeting and exceeding customer expectations.

Agenda

• What are the customers expectations?
• Impact of delivering value
• Setting clear expectations
• Meeting the customers needs