How to improve customer experience in a retail environment. This course will equip you with the skills to stand out in a customer facing retail environment.
With SEEDL offering a range of client excellence programmes, this course takes inspiration from those and specific skills required to thrive in a customer facing retail environment. This module provides critical ways of working for customer facing colleagues in your retail store. How do we improve our customer experience whilst a customer is in store? How do we deal with customer complaints, that build not destroy long term reputation? How do we stand out as a worthy store to visit making you the destination of choice? This course shows you how.
This course takes inspiration from those people and specific skills required to thrive in a customer...
Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer...