The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi is a book based on extensive research on customer service interactions, revealing the key factors that drive customer loyalty. The authors argue that providing low-effort experiences is critical for creating loyal customers. They provide practical strategies and tactics for creating a seamless and effortless customer experience.
"Influencing Virtual Teams: 17 Tactics That Get Things Done with Your Remote Employees" by Hassan Osman is a practical and insightful guide that delves into the nuances of leading and influencing remote teams effectively. With the rise of remote work, this book offers essential strategies for managers and leaders to navigate the challenges of distance and create a cohesive and productive virtual team environment.
"Co-Active Coaching: Changing Business, Transforming Lives" by Henry Kimsey-House, Karen Kimsey-House, Phillip Sandahl, and Laura Whitworth offers a comprehensive approach to coaching in a business context. The authors introduce the Co-Active Coaching model, which emphasizes the importance of building strong relationships, exploring values and beliefs, and developing strategies for creating change.
Thriving as a Remote Customer Service Representative by Ash Layna is a comprehensive guide that equips individuals with the necessary skills and strategies to excel in the field of remote customer service. With the rise of remote work opportunities, the book serves as a valuable resource for those seeking to adapt to the evolving nature of customer service roles in the digital age.
You're Not Listening: What You're Missing and Why It Matters by Kate Murphy is a thought-provoking book that explores the art of listening and its profound impact on our relationships, well-being, and society as a whole. Murphy sheds light on the alarming decline of listening skills in our modern world and provides insightful perspectives and practical tips to become better listeners.
Managing Up: How to Move Up, Win at Work, and Succeed with Any Type of Boss by Mary Abbajay is a comprehensive guide that offers practical strategies for effectively managing the boss-employee relationship and advancing in your career. Abbajay provides insights, tools, and techniques for navigating various types of bosses, building strong relationships, and achieving success in the workplace.