In this short 20-minute Micro Learning session we will look at some of the most useful Tips and Tricks for Microsoft Excel 365 including......
Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact and simple measures to put...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
When employees underperform, a business can't operate at its full capabilities. A business can't sustain itself if the employees...
PowerPoint is in use everywhere in business, but few people have been trained in its use. In this session we look at some of the rarer...
If your role involves combining sets of data that span several periods of time, it can be tricky if they are laid out and formatted...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
This session explores how to use the GROW coaching method to manage and improve your team's sales performance...
Managing a sales team is no easy task. You have the potential to either make or break your sales reps. Sales managers can either inspire...