Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
It's the meetings that managers statistically seem to hate the most, yet it should be something to be embraced by manager and direct...
This webinar aims to equip participants with the essential skills and knowledge required to excel in telephone communication, fostering...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
This short 20 minute non interactive session will give you some great tips and ideas on how to be a better listener. You will understand...
If you run a virtual team and need some ways to engage, ensure productivity and get the basics right, this whistle stop tour will provide...