Leadership: The Power of Emotional Intelligence by Daniel Goleman explores the crucial connection between emotional intelligence (EI) and effective leadership. Drawing on extensive research and case studies, Goleman reveals how emotional intelligence skills can elevate leaders to new levels of success. This book explores the transformative impact of emotional intelligence on leadership.
"Awaken the Giant Within" by Tony Robbins is a self-help book that provides practical guidance for personal growth and transformation. The author is a well-known motivational speaker and self-help guru, and this book draws on his years of experience working with clients and studying the science of human behaviour.
Crisis Management: Planning for the Inevitable by Steven Fink is a foundational book on crisis management, offering a detailed guide on how businesses and organisations can anticipate, prepare for, and effectively respond to crises. Fink, a leading expert in the field, argues that crises are not random or unpredictable events but rather inevitable occurrences that organisations must proactively manage. He provides practical strategies to minimise damage, protect reputations, and ensure business continuity during turbulent times.
Thriving as a Remote Customer Service Representative by Ash Layna is a comprehensive guide that equips individuals with the necessary skills and strategies to excel in the field of remote customer service. With the rise of remote work opportunities, the book serves as a valuable resource for those seeking to adapt to the evolving nature of customer service roles in the digital age.
Unsubscribe: How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done is a book by Jocelyn K. Glei that offers practical strategies for managing email overload and regaining control over your workday. The book is based on the premise that email has become a major source of distraction and anxiety for many people, and that it is possible to reclaim your time and focus by adopting a more intentional and mindful approach to email.
"Excel Pivot Tables Recipe Book: A Problem-Solution Approach" by Debra Dalgleish is a comprehensive guide designed to help users master the powerful features of Excel pivot tables through practical, real-world scenarios. The book is structured as a collection of "recipes," each addressing a specific problem or task that users might encounter when working with pivot tables. This approach makes it easy for readers to find and apply solutions to their own pivot table challenges.