"Data Analysis in Microsoft Excel: Deliver Awesome Analytics" authored by Alex Holloway is a comprehensive guide aimed at empowering users to perform effective data analysis using Microsoft Excel. Holloway's book is structured to cater to users of all skill levels, providing a systematic approach to mastering Excel's data analysis capabilities and delivering impactful insights.
Employee Engagement 2.0: How to Motivate Your Team for High Performance by Kevin Kruse is a comprehensive guide that offers practical strategies for leaders to drive employee engagement and foster a high-performance work culture. Kruse draws from extensive research and interviews with top leaders to provide actionable insights on how to create an environment that motivates employees and maximises their potential.
Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin is a transformative book that draws on the authors' experiences as Navy SEAL officers to provide powerful lessons on leadership. Through captivating anecdotes and practical insights, Willink and Babin outline the principles of extreme ownership and demonstrate how they can be applied in any leadership role.
"Perfect Phrases for Performance Reviews: Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance" by Douglas Max and Robert Bacal is a valuable resource designed to assist managers in conducting effective and constructive performance reviews. This book is a practical guide filled with ready-to-use phrases to help managers articulate feedback, both positive and constructive, during the performance review process.
"The Nordstrom Way to Customer Service Excellence" is a book written by Robert Spector and Patrick D. McCarthy that explores the customer service philosophy and practices of Nordstrom, one of America's most successful retailers. The book provides insights into the Nordstrom approach to customer service, and how it has enabled the company to build a loyal customer base and achieve sustained success.
In Uncertainty: Turning Fear and Doubt into Fuel for Brilliance, Jonathan Fields explores how to navigate the inevitable uncertainty that comes with creative pursuits, entrepreneurship, and decision-making. Rather than avoiding or fearing uncertainty, Fields encourages readers to embrace it as a source of personal and professional growth. Drawing from psychology, neuroscience, and real-life examples, the book provides actionable insights for transforming fear and doubt into powerful forces that fuel creativity, innovation, and success.