Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath is a groundbreaking book that offers practical and insightful guidance on managing change effectively, whether in personal life or within organisations. Drawing from psychology, behavioural economics, and real-world examples, the authors provide a compelling framework for understanding and implementing change.
The GDPR Handbook: A Guide to Implementing the EU General Data Protection Regulation" by Ardi Kolah provides a comprehensive guide for organisations to navigate and implement the European Union's General Data Protection Regulation (GDPR). The book is aimed at both legal and non-legal professionals who are responsible for data protection compliance within their organisations.
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.
The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz is a transformative book that presents four powerful principles for living a life of personal freedom and fulfilment. Drawing from ancient Toltec wisdom, Ruiz provides practical guidance on how to break free from self-limiting beliefs and live in alignment with your true self.
"Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling" by Jeb Blount is a comprehensive and actionable guide that addresses the critical aspect of prospecting in the sales process. Blount, a renowned sales expert, shares insights and strategies to help sales professionals fill their pipelines with high-quality leads and consistently open valuable sales conversations.
"On Grief and Grieving: Finding the Meaning of Grief Through the Five Stages of Loss" by Elisabeth Kübler-Ross and David Kessler is a seminal work that explores the complex and multifaceted experience of grief. Drawing on their extensive experience working with terminally ill patients and their families, Kübler-Ross and Kessler outline a framework for understanding the emotional journey of grief through the lens of five stages: denial, anger, bargaining, depression, and acceptance.