Ray R. Venkataraman and Jeffrey K. Pinto's book, "Cost and Value Management in Projects," provides a comprehensive approach to understanding and implementing effective cost and value management strategies in project environments. The authors emphasise the interconnectedness of cost and value, highlighting the importance of managing both aspects to achieve project success.
"Value-Added Selling: How to Sell More Profitably, Confidently, and Professionally by Competing on Value, Not Price" by Tom Reilly is a comprehensive guide that revolutionises traditional sales techniques by shifting the focus from price to value. Reilly argues that in today's competitive market, selling solely based on price is a losing proposition, and instead, sales professionals should concentrate on communicating and delivering unique value propositions to their customers. Through a combination of theory, practical examples, and actionable strategies, Reilly equips readers with the tools they need to become value-added sellers.
"How to Win Friends and Influence People" by Dale Carnegie is a classic self-help book that was first published in 1936. It remains a best-seller today because it contains timeless advice on how to improve interpersonal skills and build stronger relationships, both in personal and professional life.
"Zero to One: Notes on Startups, or How to Build the Future" is a book by entrepreneur and investor Peter Thiel, in which he outlines his perspective on what it takes to create a successful startup. Thiel argues that the most valuable businesses are those that create something truly new - going from "zero to one" - rather than simply improving on what already exists.
The Workplace Bullying Handbook: How to Identify, Prevent, and Stop a Workplace Bully by Paul Pelletier is a comprehensive guide that provides invaluable insights and practical strategies for addressing and eliminating workplace bullying. Pelletier, an expert in workplace bullying, offers a step-by-step approach to help individuals and organisations recognise, prevent, and effectively respond to this pervasive issue.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson is a comprehensive guide that equips readers with practical techniques to enhance their customer service skills and deliver exceptional experiences. The book offers actionable strategies, tips, and insights for individuals and teams seeking to improve their customer service performance.