Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.
"Inclusion: Diversity, The New Workplace & The Will To Change" by Jennifer Brown is a comprehensive guide aimed at helping organisations create inclusive workplace cultures where diversity is valued and leveraged for success. Brown, a leading diversity and inclusion expert, shares her insights and practical strategies for fostering an environment where all employees can thrive.
The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team's Success by Anna Carroll is a comprehensive guide that explores the importance of providing regular and effective feedback in the workplace. Carroll, an experienced leadership coach and consultant, offers practical strategies and insights to help managers and team leaders enhance their feedback skills and create a culture of continuous improvement.
The Feedback Fix: Dump the Past, Embrace the Future, and Lead the Way to Change by Joe Hirsch is a thought-provoking book that challenges traditional approaches to feedback and offers a fresh perspective on how leaders can create a culture of effective feedback in the workplace. Hirsch, an expert in organisational culture and leadership development, presents a compelling case for reimagining feedback as a forward-looking tool that inspires growth and drives positive change.
The Lost Art of Listening: How Learning to Listen Can Improve Relationships by Michael P. Nichols is a book that explores the significance of listening in our personal and professional lives. Nichols explains that effective listening is a skill that can be learned and honed, and that it plays a crucial role in building and maintaining healthy relationships.
"Sales Management Simplified: The Straight Truth About Getting Exceptional Results from Your Sales Team" by Mike Weinberg is a practical guide to sales management, focusing on the key principles and practices that are essential for success in today's competitive business environment. The author draws on his extensive experience as a sales consultant and trainer to provide a straightforward approach to sales management that emphasizes the importance of setting clear expectations, providing coaching and feedback, and holding salespeople accountable for their performance.