"New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development" by Mike Weinberg is a comprehensive guide that provides practical insights and strategies for sales professionals to excel in prospecting and new business development. Published in 2012, Weinberg, a sales consultant and coach, draws on his extensive experience to deliver a straightforward and actionable handbook for individuals looking to achieve success in sales.
The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz is a transformative book that presents four powerful principles for living a life of personal freedom and fulfilment. Drawing from ancient Toltec wisdom, Ruiz provides practical guidance on how to break free from self-limiting beliefs and live in alignment with your true self.
The "HBR Guide to Performance Management" is a comprehensive and practical guide published by the Harvard Business Review, aimed at helping organisations and individuals enhance their performance management processes.
Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute takes readers on a journey into the world of Disney's renowned customer service culture. Drawing from Disney's extensive experience in creating magical experiences for guests, the book shares valuable insights and practical strategies for delivering exceptional customer service.
Russ Harris’s The Confidence Gap: A Guide to Overcoming Fear and Self-Doubt is a practical book that challenges traditional ideas about confidence. Instead of waiting to feel confident before taking action, Harris argues that true confidence comes from taking action despite fear and self-doubt. Using principles from Acceptance and Commitment Therapy (ACT), the book provides psychological tools to help readers break free from anxiety, self-doubt, and avoidance behaviours.
Crisis Management: Planning for the Inevitable by Steven Fink is a foundational book on crisis management, offering a detailed guide on how businesses and organisations can anticipate, prepare for, and effectively respond to crises. Fink, a leading expert in the field, argues that crises are not random or unpredictable events but rather inevitable occurrences that organisations must proactively manage. He provides practical strategies to minimise damage, protect reputations, and ensure business continuity during turbulent times.