The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington is a comprehensive guide to understanding, designing, and improving the customer experience. The book describes the importance of putting yourself in the customer's shoes and understanding their needs and preferences in order to create a positive customer experience that fosters loyalty and repeat business.
"Interview Like Yourself...No, Really!: Follow Your Strengths and Skills to Get the Job" by Jezra Kaye is a practical guide to interviewing that explains the importance of being true to oneself and leveraging one's unique strengths and skills to stand out from the competition.
In "Lean In: Women, Work, and the Will to Lead," Sheryl Sandberg, the COO of Facebook, offers insights and advice on how women can succeed in the workplace. The book is based on Sandberg's own experiences as a woman in a leadership position and includes research on gender and leadership in the workplace.
"Spin Selling" is a sales methodology developed by Neil Rackham in the 1980s. The methodology is based on extensive research into what distinguishes successful salespeople from less successful ones. Rackham and his team analysed over 35,000 sales calls across a wide range of industries and found that the most successful salespeople tended to ask more questions than their less successful counterparts.
The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz is a transformative book that presents four powerful principles for living a life of personal freedom and fulfilment. Drawing from ancient Toltec wisdom, Ruiz provides practical guidance on how to break free from self-limiting beliefs and live in alignment with your true self.
"The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever" by Michael Bungay Stanier is a practical guide to coaching that emphasizes the importance of asking powerful questions and listening deeply. The author provides a set of seven essential coaching questions that can be used in a variety of coaching situations to help explore goals and achieve results.