"Customer-Centric Selling" by Michael T. Bosworth and John Holland is a comprehensive guide that redefines the traditional sales approach by placing the customer at the centre of the selling process. This influential book provides sales professionals with a strategic framework designed to align with the needs, interests, and preferences of modern buyers. Bosworth and Holland emphasise the importance of understanding the customer's perspective, fostering meaningful relationships, and creating value throughout the sales journey.
The Mindful Way Workbook: An 8-Week Program to Free Yourself from Depression and Emotional Distress is an invaluable resource for individuals seeking to overcome depression and manage emotional distress. Written by John Teasdale, Mark Williams, and Zindel Segal, this workbook provides a comprehensive and practical guide to utilising mindfulness-based cognitive therapy (MBCT) as a means of achieving lasting emotional well-being.
In Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers, author Noah Fleming provides valuable insights into how to effectively handle challenging customer interactions. The book is divided into three sections, each focusing on a different aspect of dealing with difficult customers.
"New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development" by Mike Weinberg is a comprehensive guide that provides practical insights and strategies for sales professionals to excel in prospecting and new business development. Published in 2012, Weinberg, a sales consultant and coach, draws on his extensive experience to deliver a straightforward and actionable handbook for individuals looking to achieve success in sales.
Michael M. Bissonette's "Project Risk Management: A Practical Implementation Approach" is a comprehensive guide designed to equip project managers with effective tools and techniques for managing risks throughout the project lifecycle. The book is rooted in practical application, ensuring that project managers can implement risk management strategies effectively in real-world scenarios.
Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. by Brené Brown is a powerful book that explores the qualities and behaviours of courageous leadership. Drawing from extensive research, personal stories, and practical examples, Brown offers insights and strategies to help leaders create positive and thriving work environments.