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Courses - Page 4

57 results - Page 4 of 7

Customer Service Excellence Crisis Management & De-escalation module
Customer Operational Excellence

Crisis Management & De-escalation

Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...

Next Event:
Date
May 21, 2025
Time
5:00 PM
Communication Skills Developing Your Personal Brand module
Communication Skills

Developing Your Personal Brand

Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...

Next Event:
Date
May 23, 2025
Time
9:30 AM
Customer Service Excellence Delivering a Superior After-Sales Experience module
Customer Strategic Excellence

Delivering a Superior After-Sales Experience

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...

Next Event:
Date
Jun 2, 2025
Time
11:00 AM
Compliance Anti-Money Laundering for SMEs module
Compliance

Anti-Money Laundering for SMEs

Target Audience: Any level working in SMEs Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting...

Next Event:
Date
Jun 3, 2025
Time
9:30 AM
Compliance General Data Protection Regulation (GDPR) module
Compliance

General Data Protection Regulation (GDPR)

Target Audience: Any level This course provides a comprehensive overview of the General Data Protection Regulation (GDPR), covering...

Next Event:
Date
Jun 6, 2025
Time
11:00 AM
Customer Service Excellence Stakeholder Management module
Customer Strategic Excellence

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

Next Event:
Date
Jun 9, 2025
Time
12:30 PM
Compliance Online Safety Act module
Compliance

Online Safety Act

Target Audience: Any level This course provides a comprehensive overview of legislation aimed at promoting safe internet practices...

Next Event:
Date
Jun 23, 2025
Time
11:00 AM
Health & Safety Workplace First Aid - Part 2 module
First Aid in the Workplace

Workplace First Aid - Part 2

This course provides comprehensive training on recognizing and treating various injuries, including eye injuries, minor and severe...

Health & Safety Workplace First Aid - Part 3 module
First Aid in the Workplace

Workplace First Aid - Part 3

This course covers the essential first aid techniques for burns and scalds, as well as responses to other emergencies. Participants...