Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...
It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...
Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Explore how to become a confident individual and how this aids in the long-term success of your career. Tips and ideas to help you...