This course provides a comprehensive overview of the General Data Protection Regulation (GDPR), covering its purpose, key compliance...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
This 20 minute course equips you with essential skills to nurture enduring connections with people from all walks of life. You'll learn...
It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...
Join this course to gain an overview of recent global Sexual Harassment legislation, with a focus on the latest UK-specific updates....
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...