The Inner Game of Tennis by Timothy Gallwey is a seminal work that revolutionized the way people approach sports, particularly tennis, by focusing on the mental and psychological aspects of performance. Despite its title, this book goes far beyond tennis, offering profound insights into mastering any skill or endeavour through the power of self-awareness and mindfulness.
Own Your Greatness: Overcome Impostor Syndrome, Beat Self-Doubt, and Succeed in Life by Lisa Orbé-Austin and Richard Orbé-Austin is a transformative book that provides insights, strategies, and practical tools to help individuals overcome imposter syndrome and unleash their full potential. Drawing from their expertise as psychologists and executive coaches, the authors offer a comprehensive approach to address the psychological barriers that hold people back from embracing their greatness.
In Ethics and Risk Management, Lina Svedin examines the intersection of ethical considerations and risk management practices in organisations, particularly in the public sector. Svedin emphasises that effective risk management is not merely about minimising harm or avoiding liability but about incorporating ethical values into decision-making processes to balance competing interests and priorities. The book provides a comprehensive framework for understanding how ethical principles can guide organisations in navigating complex risks while maintaining trust and accountability.
"5 Star Service: How to Deliver Exceptional Customer Service" by Michael Heppell is a comprehensive guide that explores the principles and strategies behind providing outstanding customer service. Heppell's book goes beyond the basics, aiming to empower individuals and organisations to elevate their customer service practices to a level that not only meets but exceeds customer expectations.
Burnout: The Secret to Unlocking the Stress Cycle by Emily Nagoski and Amelia Nagoski is a comprehensive guide that explores the science behind burnout and offers practical strategies for managing and recovering from stress. Drawing from research in psychology, neuroscience, and physiology, the authors provide valuable insights and tools to help individuals understand and address the complexities of burnout.
"High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results" by Mark Hunter is a compelling guide that delves into the art and science of prospecting to enhance sales performance and drive profitability. Published in 2016, Hunter, known as "The Sales Hunter," leverages his extensive experience in sales to provide actionable insights and strategies for sales professionals seeking to optimise their prospecting efforts.