Employee Engagement 2.0: How to Motivate Your Team for High Performance by Kevin Kruse is a comprehensive guide that offers practical strategies for leaders to drive employee engagement and foster a high-performance work culture. Kruse draws from extensive research and interviews with top leaders to provide actionable insights on how to create an environment that motivates employees and maximises their potential.
Sweaty Palms: The Neglected Art of Being Interviewed by H. Anthony Medley is a comprehensive guide to preparing for and succeeding in job interviews. The book covers a range of topics, from understanding the interview process to making a positive first impression, and provides practical advice on how to handle nerves, difficult interviewers, and tricky questions.
The Feedback Fix: Dump the Past, Embrace the Future, and Lead the Way to Change by Joe Hirsch is a thought-provoking book that challenges traditional approaches to feedback and offers a fresh perspective on how leaders can create a culture of effective feedback in the workplace. Hirsch, an expert in organisational culture and leadership development, presents a compelling case for reimagining feedback as a forward-looking tool that inspires growth and drives positive change.
"Conscious Inclusion" by Catherine Garrod explores the imperative of fostering diversity and inclusivity within organisations to achieve greater success and innovation. Garrod, drawing from her extensive experience in organisational development and diversity training, provides actionable strategies and insights for cultivating inclusive workplaces where all individuals feel valued and empowered.
"The Diversity Bonus: How Great Teams Pay Off in the Knowledge Economy" by Scott E. Page explores the profound impact that diversity can have on team performance, particularly in complex problem-solving and innovation. Drawing on a combination of rigorous research, mathematical models, and practical examples, Page argues that diverse teams are more likely to outperform homogeneous ones, especially in knowledge-intensive environments.
Thriving as a Remote Customer Service Representative by Ash Layna is a comprehensive guide that equips individuals with the necessary skills and strategies to excel in the field of remote customer service. With the rise of remote work opportunities, the book serves as a valuable resource for those seeking to adapt to the evolving nature of customer service roles in the digital age.