Language

Customer Strategic Excellence

Customer Complaint Resolution

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver client satisfaction?  Join this training to learn more.

Objective:

By the end of this session you will understand to handle client complaints and the importance of  knowing why it is so important to do it well.

Agenda: 

  • Why do Clients Complain?
  • Client Centricity
  • Procedures for complaint handling 
  •  Root Cause Analysis

Events

Date
Dec 18, 2024
Time
12:30 PM
Please use your learning platform to book onto this event.
Date
Jan 27, 2025
Time
12:30 PM
Please use your learning platform to book onto this event.

You must be logged in to access these events

Register Now

Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
95.65%
of Users who said they'd recommend this course.
On Demand
You must be logged in to access this.
Register Today
in order to access events you must sign up for a SEEDL Account
Register Now