Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...
This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...
Auditing tools allow users to problem solve formulas and ensure accuracy and error handling is an essential skill for anyone performing...
One of the most used features of Excel is the ability to visualise data with charts, and this session focusses on the Types of chart,...
Stress is only a "bad" thing when it becomes disproportionate and misplaced. Understand the types of stress we experience,...
This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more hints...
Excel added a new feature a few years ago that makes it super easy to fill lists of things in a different way once it recognises a...