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Sales Solution Selling module
Understanding Sales Essentials

Solution Selling

Objective: By the end of this session you will understand the importance and benefit of Solution Selling The session will focus...

Next Event:
Date
Feb 4, 2025
Time
3:30 PM
Microlearning Privacy and Electronic Communications Regulations (PECR) module
Compliance - Micro

Privacy and Electronic Communications Regulations (PECR)

An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...

Next Event:
Date
Feb 5, 2025
Time
10:00 AM
Sales Objection Handling module
Understanding Sales Essentials

Objection Handling

Objection Handling is a fundamental of any sales process. In this session learn and understand the key techniques to help achieve the...

Next Event:
Date
Feb 5, 2025
Time
11:00 AM
Project Management Engaging Stakeholders module
Project Management

Engaging Stakeholders

Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...

Next Event:
Date
Feb 5, 2025
Time
12:30 PM
Customer Service Excellence Delivering a Superior After-Sales Experience module
Customer Strategic Excellence

Delivering a Superior After-Sales Experience

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...

Next Event:
Date
Feb 5, 2025
Time
3:30 PM
Customer Service Excellence Importance of Mindset in Customer Relationship Management module
Customer Operational Excellence

Importance of Mindset in Customer Relationship Management

This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...

Customer Service Excellence Managing and Meeting  Customers' Expectations module
Customer Operational Excellence

Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

Next Event:
Date
Feb 6, 2025
Time
11:00 AM
Customer Service Excellence Customer Complaint Resolution - Part 2 module
Customer Strategic Excellence

Customer Complaint Resolution - Part 2

Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...

Next Event:
Date
Feb 6, 2025
Time
3:30 PM
Communication Skills The Gift of Receiving Feedback module
Communication Skills

The Gift of Receiving Feedback

Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...

Next Event:
Date
Feb 7, 2025
Time
9:30 AM
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