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Customer Service Excellence Influencing Skills module
Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...

Next Event:
Date
Sep 11, 2024
Time
11:00 AM
Microlearning Excel Micro Learning Session 1 module
Office 365 - Micro

Excel Micro Learning Session 1

In this short 20-minute Micro Learning session we will look at some of the most useful Tips and Tricks for Microsoft Excel 365 including......

Next Event:
Date
Sep 11, 2024
Time
2:00 PM
Microlearning Scheduling and Timekeeping in Workplace Projects module
Project Management - Micro

Scheduling and Timekeeping in Workplace Projects

Join this 20 minute webinar where we will cover effectively scheduling, timekeeping, and best practices in workplace projects, emphasising...

Next Event:
Date
Sep 11, 2024
Time
2:30 PM
Customer Service Excellence Understanding Style Awareness and Managing Personalities module
Customer Delivery Excellence

Understanding Style Awareness and Managing Personalities

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...

Next Event:
Date
Sep 11, 2024
Time
3:30 PM
Customer Service Excellence Putting Yourself in the Customer's Shoes module
Customer Delivery Excellence

Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...

Next Event:
Date
Sep 12, 2024
Time
9:30 AM
Customer Service Excellence Problem Solving - Effective Approaches module
Customer Strategic Excellence

Problem Solving - Effective Approaches

Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...

Next Event:
Date
Sep 12, 2024
Time
11:00 AM
Leadership Continuous Performance Management module
Performance Management

Continuous Performance Management

The annual performance review is fast becoming a thing of the past: who wants to discuss work they did months ago?!  This course...

Next Event:
Date
Sep 12, 2024
Time
2:00 PM
Communication Skills How to Communicate Effectively Through Email module
Communication Skills

How to Communicate Effectively Through Email

Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...

Next Event:
Date
Sep 12, 2024
Time
3:30 PM
Customer Service Excellence Delivering an Exceptional Customer Service for Internal Stakeholders module
Customer Operational Excellence

Delivering an Exceptional Customer Service for Internal Stakeholders

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

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