This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
The conversations you have with others play a big part on the outcome, understanding and success of a goal, task or project. This course...
This course provides a comprehensive overview of the General Data Protection Regulation (GDPR), covering its purpose, key compliance...
Gain an understanding of how to be an effective follower, able to stand up for and stand up to the leader! We cover the importance...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
As a leader, the way you communicate with others can have a significant impact on motivation, morale and productivity. This course...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...