"Meetings Suck: Turning One of the Most Loathed Elements of Business into One of the Most Valuable" by Cameron Herold is a practical guide that offers a fresh perspective on a widespread issue in the business world: ineffective meetings. Herold, an experienced business leader and entrepreneur, provides insights and actionable advice on how to transform meetings from unproductive and frustrating events into valuable and productive interactions.
"Inclusive Leadership" by Charlotte Sweeney is a comprehensive guide to cultivating inclusive leadership practices within organisations. Sweeney, drawing from her extensive experience in diversity and inclusion consulting, offers actionable strategies and insights for leaders at all levels to foster diverse and inclusive workplaces where all individuals feel valued and empowered.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a practical guide for customer service professionals to effectively deal with difficult customers. The book provides valuable insights into the underlying causes of customer complaints, as well as scripts for handling challenging customer interactions.
In "The Power of Body Language: How to Succeed in Every Business and Social Encounter," author Tonya Reiman explores the role of nonverbal communication in our interactions with others. Reiman argues that our body language can have a significant impact on how we are perceived by others and can be used to our advantage in both business and social situations.
Objections: The Ultimate Guide for Mastering the Art and Science of Getting Past No by Jeb Blount is a comprehensive guide that delves into the intricate realm of handling objections in the sales process. Blount, a renowned sales expert and author, offers practical insights, strategies, and a systematic approach to empower sales professionals in overcoming objections and securing successful deals.
"Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results" by Judith E. Glaser is a pioneering book that delves into the neuroscience of conversations and their profound impact on leadership, trust-building, and achieving exceptional results. Judith Glaser, an expert in the field of conversational intelligence, provides valuable insights into how leaders can harness the power of conversations to foster trust, collaboration, and high-performance within their organisations.