During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...