"Excel for Beginners: Excel Essentials" by L.M. Humphrey is a comprehensive guide tailored for individuals new to Microsoft Excel. The book aims to provide a solid foundation in using Excel, covering the essential skills and concepts that beginners need to become proficient in this powerful spreadsheet software.
Global Dexterity: How to Adapt Your Behaviour Without Losing Yourself in the Process by Andy Molinsky is a compelling book that addresses the challenges individuals face when working across cultures and provides practical strategies for adapting behaviour effectively. Drawing on his extensive research and personal experiences, Molinsky offers a comprehensive guide to developing "global dexterity" - the ability to adapt to different cultural contexts while staying true to oneself.
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.
"Selling to Big Companies" by Jill Konrath is a practical and insightful guide that equips sales professionals with the strategies and tactics needed to navigate the complex landscape of selling to large corporations. Published in 2005, the book draws on Konrath's extensive experience in sales and provides actionable advice for individuals looking to break into, or expand their success within, the corporate sales arena.
"The Lost Art of Closing: Winning the Ten Commitments That Drive Sales" by Anthony Iannarino is a compelling guide that redefines the traditional approach to sales closing techniques. Iannarino, a seasoned sales professional and consultant, outlines a strategic framework centred around obtaining ten specific commitments from prospects. The book is a roadmap for sales professionals to navigate the modern sales landscape by focusing on relationship-building, trust, and the art of effective persuasion.
Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time is a book by Brian Tracy that provides practical strategies for overcoming procrastination and managing time more effectively. The book's title is based on a quote by Mark Twain, who said, "Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day."