"Presentation Zen: Simple Ideas on Presentation Design and Delivery" by Garr Reynolds is a book that offers a fresh approach to creating presentations that is grounded in simplicity, clarity, and creativity. The book challenges the traditional approach of creating text-heavy slides and delivers practical tips on how to design visually compelling slides, deliver engaging presentations, and connect with your audience.
"Anti-Money Laundering in a Nutshell: Awareness and Compliance for Financial Personnel and Business Managers" by Kevin Sullivan is a comprehensive guide that provides a practical understanding of the fundamentals of Anti-Money Laundering (AML) laws and regulations. The book is designed to help financial professionals, business managers, and other stakeholders gain an understanding of the risks, compliance obligations, and best practices associated with AML.
"Customer-Centric Selling" by Michael T. Bosworth and John Holland is a comprehensive guide that redefines the traditional sales approach by placing the customer at the centre of the selling process. This influential book provides sales professionals with a strategic framework designed to align with the needs, interests, and preferences of modern buyers. Bosworth and Holland emphasise the importance of understanding the customer's perspective, fostering meaningful relationships, and creating value throughout the sales journey.
"Speak Like Churchill, Stand Like Lincoln: 21 Powerful Secrets of History's Greatest Speakers" by James C. Humes is a book that offers practical tips and advice on public speaking. The book draws inspiration from some of history's most famous and effective speakers, such as Winston Churchill and Abraham Lincoln. Humes identifies 21 key strategies for delivering powerful and memorable speeches and presentations.
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" is a book written by John R. DiJulius III, a leading expert on customer service and the founder of The DiJulius Group, a consulting firm that helps businesses improve their customer experience. In the book, DiJulius provides a step-by-step guide to creating a customer-centric business and revolutionising the way companies approach customer service.
Employee Engagement 2.0: How to Motivate Your Team for High Performance by Kevin Kruse is a comprehensive guide that offers practical strategies for leaders to drive employee engagement and foster a high-performance work culture. Kruse draws from extensive research and interviews with top leaders to provide actionable insights on how to create an environment that motivates employees and maximises their potential.