During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
This 20 minute course equips you with essential skills to nurture enduring connections with people from all walks of life. You'll learn...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...