Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact and simple measures to put...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...